Privacy Policy

At www.moiraalingerie.com, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or make a purchase on our website. By using our website, you consent to the practices described in this policy.

Last updated: September 5, 2025

This Privacy Policy describes how Moiraa Intimates (Private) Limited (the “Company”, “Moiraa”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, shop, or communicate with us through www.moiraalingerie.com (the “Site”) or otherwise engage with our services (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” mean you as the user of the Services, whether as a customer, website visitor, or another individual whose information we have collected.

By using or accessing our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updated versions will be posted on the Site with a revised “Last updated” date.

How We Collect and Use Your Personal Information

We collect personal information from you in several ways, depending on how you interact with our Site and Services.

We may use the information we collect to:

  • Provide and improve our Services.
  • Process orders, payments, returns, and exchanges.
  • Communicate with you regarding your orders, account, or customer support inquiries.
  • Comply with legal obligations.
  • Protect our business, our rights, and the rights of our users.

What Personal Information We Collect

Information You Provide Directly

Examples include:

  • Contact details: name, address, phone number, and email.
  • Order details: billing/shipping addresses, payment confirmation, email, and phone number.
  • Account information: username, password, and related security details.
  • Shopping activity: items viewed, added to cart, wishlists, loyalty points, product reviews, gift cards, or purchases.
  • Customer support details: information shared when you contact us.

Certain features of our Site may require you to provide personal information. If you choose not to, some Services may be unavailable.

Information We Collect Automatically

When you interact with our Site, we may automatically collect Usage Data using cookies and similar technologies. This may include:

  • Device and browser information.
  • IP address and network data.
  • Details of how you navigate and use the Site.

Information from Third Parties

We may also collect information from:

  • Service providers such as Shopify, who support our Site.
  • Payment processors who handle your card or bank details securely.
  • Marketing and advertising partners.

How We Use Your Personal Information

  • Order fulfillments: process payments, deliver products, and manage your account.
  • Marketing: send promotional updates (email, SMS, social media, or postal mail).
  • Fraud prevention & security: detect and investigate suspicious activity.
  • Customer support & improvements: respond to inquiries and enhance our Services.

Cookies

We use cookies to operate our Site effectively, personalize your shopping experience, and analyze traffic. You may adjust your browser settings to block cookies, but some features may not function properly.

For details about cookies used by Shopify, visit: https://www.shopify.com/legal/cookies.

How We Share Personal Information

We may share your information with:

  • Vendors and service providers: for IT, payment processing, order fulfillment, shipping, data analytics, and support.
  • Business and marketing partners: to deliver tailored promotions.
  • Affiliates and corporate entities: within our business group.
  • Legal and regulatory authorities: if required by law.
  • In connection with business transfers: e.g., merger, acquisition, or restructuring.

We do not sell or use sensitive personal information without your consent.

User-Generated Content

If you post reviews or feedback, this information may be publicly visible. Please consider this carefully before sharing personal details in public areas of our Services.

Third-Party Links

Our Site may include links to external websites. We are not responsible for the privacy or security of third-party sites and recommend reviewing their policies before sharing information.

Children’s Privacy

Our Services are not intended for children. We do not knowingly collect information from anyone under 16 years old. If you believe we have collected such data, please contact us for removal.

Security & Retention

While we implement reasonable safeguards, no system is 100% secure. We retain personal information only as long as necessary to:

  • Operate our Services.
  • Fulfil legal obligations.
  • Resolve disputes.
  • Enforce agreements.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion.
  • Request a copy of your information (data portability).
  • Restrict or object to processing.
  • Withdraw consent for certain uses.
  • Manage your marketing preferences.

To exercise your rights, please contact us (see details below). We may verify your identity before processing requests.

Complaints

If you have concerns about how we handle your personal data, please contact us first. If unsatisfied, you may lodge a complaint with your local data protection authority.

International Users

We may transfer your data outside your country of residence, including storage and processing by our partners. If transferred outside the EU/UK, we will rely on recognized legal mechanisms to ensure protection.

Contact Us

For any questions, requests, or concerns about this Privacy Policy or our practices, please contact us at:

Moiraa Intimates (Private) Limited
 429/19, Samagi Mawatha,
 Hokandara South, Hokandara,
 Sri Lanka.

📧 Email: support@moiraalingerie.com